Hi 10 days ago i sent 3 transactions simultaneously to changenow to exchange it to another curreny and one transaction to another called changelly .
Changelly one got done in few minutes but changenow took a while and the status suddenly changed to "awaiting deposit" from "exchanging" .
I contacted support and they told me the Risk management system stopped your exchange automatically and you have to go through a complete KYC .
I did complete the kyc but nothing happened , they told me to wait for our compliance department answer .
It's about 180,000$ in 3 transactions (50k-60k each) , all of them originated from gambling activities (1xbet - bet365 and etc)
So how long is this stressful situation is going to take ? Why only changenow put a hold on my transaction ? Who give them the right to hold user assets and ask them kyc ? Is there any lawyer or lawfirm who can deal with this situation ?
Ticket id : 505217
